Terms & Conditions
These Terms & Conditions govern your use of the Auswide Frameless Pty Ltd website located at auswideframeless.com.au and any purchases you make from us through the website.
By accessing or using this website, or by placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.
1. About Us
In these Terms & Conditions, Auswide Frameless Pty Ltd, we, us and our means Auswide Frameless Pty Ltd. You and your means the person accessing this website or purchasing goods from us.
2. Use Of This Website
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website or infringe the rights of any other person.
You must not:
- use this website for any unlawful, fraudulent, or misleading purpose
- attempt to gain unauthorised access to any part of this website, its servers, or associated systems
- introduce malicious code, viruses, or harmful material
- copy, reproduce, distribute, or exploit website content except as permitted by law or with our prior written consent
- interfere with or disrupt the proper functioning of this website
3. Product Information
We aim to ensure that product descriptions, specifications, images, dimensions, pricing, and availability information on this website are accurate and up to date. However, website content is provided for general information only and may contain errors, omissions, or differences in appearance depending on device display, production tolerances, supplier updates, or other factors.
You are responsible for ensuring that any goods you select are suitable for your intended use, dimensions, specifications, and application before placing an order.
4. Quotes, Orders And Acceptance
Any quote we provide is subject to availability, pricing review, freight review where applicable, and confirmation by us.
Your order constitutes an offer to purchase goods from us. An order is not binding on us until we accept it.
We reserve the right to reject, cancel, or refuse any order at any time before dispatch or collection, including where there has been a pricing error, product availability issue, payment issue, suspected fraud, or incorrect information supplied.
5. Pricing And Payment
All prices displayed on this website are in Australian dollars unless otherwise stated.
Prices, freight charges, and other charges may change at any time before your order is accepted.
Payment must be made in full before dispatch or collection unless we have agreed otherwise in writing.
We use third-party payment providers to process payments. We do not store your full card details on our own systems.
6. Custom, Cut-To-Size And Special Orders
Custom glass, cut-to-size items, made-to-order items, and specially procured items may be subject to specific sizing, production, supplier, cancellation, return, and warranty conditions.
You are responsible for confirming all measurements, specifications, selections, and order details before purchase. Once manufacture, cutting, processing, or supplier ordering has commenced, these items may be non-cancellable, non-returnable, and non-refundable except where required by law.
7. Dispatch, Delivery And Collection
Any dispatch, delivery, and collection timeframes we provide are estimates only and are not guaranteed.
Delays may occur due to supplier lead times, manufacturing delays, freight issues, weather events, access issues, or other factors beyond our reasonable control.
You must inspect goods as soon as reasonably possible after delivery or collection and notify us promptly if goods appear damaged, incorrect, or incomplete.
Risk in the goods passes to you on delivery or collection, to the extent permitted by law.
8. Returns, Refunds And Warranties
Returns, refunds, repairs, replacements, cancellations, and warranty claims are governed by our Refund & Warranty Policy, as updated from time to time.
Please refer to our Refund & Warranty Policy for full details about eligibility, exclusions, return conditions, cancellation fees, and warranty processes.
9. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded, restricted, or modified.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund, or other remedy depending on the nature of the problem and the circumstances of the purchase.
10. Limitation Of Liability
To the fullest extent permitted by law, and subject to any rights or remedies that cannot lawfully be excluded, restricted, or modified, we are not liable for any indirect, incidental, special, or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, or business interruption arising out of or in connection with your use of this website.
To the fullest extent permitted by law, and subject to any rights or remedies that cannot lawfully be excluded, restricted, or modified, our liability in relation to goods or services supplied by us is limited to the remedies available under these Terms & Conditions, our Refund & Warranty Policy, and the Australian Consumer Law.
11. Installation, Use And Maintenance
You are responsible for ensuring that products are installed, handled, used, stored, cleaned, and maintained correctly and in accordance with any instructions, specifications, standards, or recommendations provided by us or the manufacturer.
We are not responsible for issues caused by incorrect measurement, incorrect installation, misuse, abnormal use, accidental damage, failure to maintain, failure to follow care instructions, environmental conditions, or fair wear and tear, except to the extent liability cannot lawfully be excluded.
12. Intellectual Property
All content on this website, including text, graphics, logos, images, product information, layout, design, and other material, is owned by us or licensed to us and is protected by applicable intellectual property laws.
You must not reproduce, adapt, distribute, publish, display, or otherwise use any part of this website content without our prior written consent, except as permitted by law.
13. Third Party Links
This website may contain links to third-party websites or services for convenience only. We do not control, endorse, or assume responsibility for any third-party websites, content, goods, or services.
Your use of third-party websites is at your own risk and subject to the terms and policies of those third parties.
14. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.
15. Website Availability
We do not guarantee that this website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, update, or change any part of the website at any time without notice.
16. Changes To These Terms
We may update these Terms & Conditions from time to time. The latest version published on this website will apply to future use of the website and future orders placed after the updated Terms & Conditions are published.
17. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from them.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact us at [email protected].