Privacy Policy
Effective date: 8 April 2026
Last updated: 8 April 2026
Auswide Frameless Pty Ltd is committed to protecting your privacy and handling your Personal Information in an open and transparent way. This Privacy Policy outlines how we collect, hold, use, disclose, and protect your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What Is Personal Information?
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The Personal Information we may collect includes your name, billing and delivery address, email address, phone number, purchase history, order details, enquiry details, and any other information you provide to us.
How We Collect Personal Information
We may collect Personal Information from you in a variety of ways, including when you:
- make an enquiry by phone, email, online form, or in person
- place an order through our website or directly with us
- request a quote, delivery, warranty support, or after-sales assistance
- subscribe to receive marketing communications
- interact with our website, social media pages, advertisements, or email campaigns
We may also collect information from third parties where reasonably necessary, including payment providers, eCommerce platforms, advertising and analytics platforms, delivery providers, and publicly available sources.
Website, Cookies and Tracking Technologies
When you visit our website, we may collect technical and usage information such as your IP address, browser type, device information, pages viewed, date and time of access, referring website, on-site behaviour, and interactions with our website, emails, or advertisements.
We may use cookies, pixels, tags, and similar technologies through tools and platforms such as WooCommerce, Google Ads, Facebook, and Brevo to help operate our website, improve user experience, measure advertising performance, understand website traffic, and deliver relevant marketing.
You can usually modify your browser settings to block or manage cookies, although doing so may affect website functionality.
Why We Collect, Hold and Use Personal Information
We collect, hold, use, and disclose your Personal Information for purposes including:
- providing quotes, products, and services to you
- processing orders, payments, collections, deliveries, returns, and warranty claims
- communicating with you about your enquiries or orders
- maintaining customer records and internal administration
- improving our website, products, services, and customer experience
- marketing our products and services where permitted by law
- complying with legal and regulatory obligations
We may also use your Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect that use or disclosure.
Marketing and Communications
We may use your contact details to send you information about products, services, promotions, installation tips, compliance information, updates, and other marketing communications where you have consented or where otherwise permitted by law.
You can opt out of receiving marketing communications from us at any time by:
- clicking the unsubscribe link in any marketing email you receive from us
- replying STOP or following the instructions in any marketing SMS, where applicable
- contacting us in writing at [email protected] or by phone on 1300 915 098 and requesting to be removed from our marketing list
If you opt out of marketing communications, we may still contact you for transactional or service-related purposes, such as order updates, delivery information, warranty matters, safety notices, or compliance notices.
Disclosure of Personal Information
We may disclose your Personal Information where reasonably necessary to operate our business, provide our products and services, or where required or authorised by law.
The parties to whom we may disclose Personal Information include:
- payment providers and payment processing platforms, including Stripe, PayPal, and Afterpay
- our eCommerce and website systems, including WooCommerce and related hosting or support providers
- email and marketing service providers, including Brevo
- advertising and analytics providers, including Google Ads and Facebook
- delivery, freight, installation, and other fulfilment providers
- our professional advisers, including accountants, insurers, legal advisers, and IT service providers
- government, regulatory, or law enforcement bodies where required or authorised by law
Payment Information
We use third-party payment providers, including Stripe, PayPal, and Afterpay, to process payments made through our website or in the course of providing our products and services. We do not store your full credit card or debit card details on our own systems. Payment information is processed and stored by the relevant third-party payment provider in accordance with their own privacy policies and security practices.
Overseas Disclosure
Some third-party service providers we use may store or process Personal Information outside Australia, including through cloud-based systems or international data centres. As a result, your Personal Information may be disclosed to recipients located outside Australia.
These recipients may include technology, payment, email marketing, analytics, and advertising service providers operating in countries such as the United States, Singapore, the European Union, and other countries where their infrastructure or subprocessors are located.
Where we disclose Personal Information overseas, we will take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles, subject to any exceptions under the Privacy Act.
Security of Personal Information
We take reasonable steps to protect the Personal Information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, staff practices, secure systems, and the use of reputable third-party service providers.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention of Personal Information
We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law. When Personal Information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it.
Access and Correction
You may request access to the Personal Information we hold about you and request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading, subject to any exceptions permitted by law.
To request access or correction, please contact us in writing using the contact details below. We may need to verify your identity before processing your request.
We will not charge a fee for making a request, but we may charge a reasonable administrative fee for providing access to copies of records where permitted by law.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up to date. We will take reasonable steps to ensure the information we hold is current. If you believe the information we hold is inaccurate or out of date, please let us know as soon as practicable so we can update our records.
Complaints
If you have a complaint about how we have handled your Personal Information, please contact us in writing using the details below. We will acknowledge your complaint within a reasonable time and aim to investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Policy Updates
We may update this Privacy Policy from time to time. The current version will be published on our website.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy or our handling of Personal Information, please contact us at:
Email: [email protected]
Phone: 1300 915 098