Delivery & Pickup Information

We offer delivery, pickup and courier collection options across Australia, including warehouse pickup, local delivery in selected areas, and order preparation for customer-arranged courier collection.

Typical Timeframes

Warehouse pickup: 1 to 2 business days Local delivery: 3 to 10 business days Order packed for your courier: 3 to 10 business days Please note that timeframes may extend during peak demand periods. If your order is urgent, please call 1300 915 098 before placing your order.

Warehouse Pickup

Pickup is available from the following warehouse locations:

• Virginia QLD – Mon to Fri, 7:00am to 3:00pm
• Molendinar QLD – Mon to Fri, 7:00am to 2:30pm
• Newcastle NSW – Mon to Fri, 7:30am to 3:00pm
• Derrimut VIC – Mon to Fri, 7:30am to 3:00pm
• Dandenong South VIC – Mon to Fri, 7:30am to 3:00pm
• Kilburn SA – Mon to Fri, 7:30am to 3:00pm
• Jandakot WA – Mon to Fri, 7:30am to 3:00pm

Orders must be placed and paid for through our website before collection. Payment cannot be made at the warehouse. Once your order has been processed, you will receive an email or SMS with your pickup details. Please arrive at least 30 minutes before closing time. We also recommend checking your items before leaving the warehouse. Please note that the pickup location may vary depending on stock availability and product type.

Local Delivery

Once your order has been processed, you will be notified by email of your scheduled delivery day and date. Local delivery is charged at a flat rate of $120 per order, whether you purchase one item or multiple items. If a second truck is required, an additional $100 charge will apply. If crane truck delivery is required, a separate quote can be provided.

Freight Quotes

If you are outside our local delivery area, please contact us for a freight quote. Alternatively, you can add your items to cart and select Request Shipping Quote at checkout.

Order Packed for Your Courier

If you would like to arrange your own courier, we can prepare your order for collection. Orders may be packed on pallets, in crates, or in stillages depending on the products ordered. Please allow 3 to 10 business days for your order to be packed and made ready for courier collection.

Packing Fees

• 1200 pallet – $46
• 1800 pallet – $72
• Packing crate – $66
• Packing crate for glass – $155.93
• Stillage – $50

Pre-packed orders must be collected within 3 business days of notification.

Need Help?

If you are unsure which delivery or pickup option is best for your order, please contact our team on 1300 915 098.